General Terms and Conditions for Consulting and Analysis Services
This contractual document shall govern the purchase of services through the website, owned by LUZ COCINA ROMERO, hereinafter the PROVIDER.
Acceptance of this document implies that the USER:
- Has read, understands, and comprehends what is stated herein.
- Has sufficient legal capacity to enter into a contract.
- Assumes all obligations set forth herein.
These terms shall remain valid indefinitely and shall apply to all purchases made through the PROVIDER’s website.
The PROVIDER reserves the right to unilaterally modify these terms, without affecting services or promotions purchased prior to the modification.
1. Purpose
These General Terms and Conditions govern the purchase, through the website www.micolab.com, of professional consulting and analysis services provided by Luz Cocina Romero, Tax ID (NIF) 85090580X, with registered address at Avda. Corts Valencianes, 75 bajo izda, 46530 Puzol (Valencia, Spain) (hereinafter, the “Provider”), in favor of the user or customer (hereinafter, the “Client”).
2. Identity of the contracting parties
On the one hand, the supplier of the services contracted by the USER is LUZ COCINA ROMERO, with registered address at Avda. Corts Valencianes, 75 bajo izda, 46530 Puzol (Valencia, Spain), Tax ID (NIF) 85090580X, and contact telephone number +34 665 911 457.
On the other hand, the USER, whose details have been entered during the online purchase process (first name, last name or company name, Tax ID, postal address, email, and telephone number), assumes full responsibility for the use and safekeeping of such data and is responsible for the accuracy of the personal data provided to the PROVIDER.
3. Subject matter of the contract
The purpose of this contract is to regulate the contractual sale relationship arising between the PROVIDER and the USER at the moment the USER accepts, during the online contracting process, the corresponding checkbox.
The contractual sale relationship entails the provision, in exchange for a specified price publicly displayed on the website, of a specific service.
4. Acceptance of the terms
The purchase of the services implies the reading, understanding, and full acceptance of these terms, as well as the Privacy Policy and Legal Notice. The Client declares that they are of legal age and have sufficient legal capacity to enter into this contract.
5. Contracting procedure
The Client will select the consulting or analysis service they wish to purchase and add it to the order form.
In order to access the services offered by the PROVIDER, the USER must enter the required billing/tax details during the purchase process through the website (first name, last name or company name, Tax ID, postal address, email, and telephone number).
Accordingly, the USER must freely and voluntarily provide the personal data requested, which will be processed in accordance with current personal data protection regulations, including Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Spanish Organic Law 15/1999 of 13 December (LOPD) on the protection of personal data, as detailed in the Legal Notice and Privacy Policy of this website.
Before confirming, the Client will be provided with a summary of the service, the total price (taxes included), and estimated timelines.
The contract shall be deemed formalized when the Provider confirms by email receipt of the order and payment.
6. GENERAL TERMS AND CONDITIONS
Unless otherwise agreed in writing, placing an order with the PROVIDER implies the USER’s acceptance of these legal terms. No stipulation made by the USER may differ from those of the PROVIDER unless it has been expressly accepted in advance and in writing by the PROVIDER.
6.0. Prerequisite to purchase
Before purchasing any service through the website, it is mandatory to contact Luz Cocina Romero in advance in order to confirm availability and agree on the start date and the delivery timeline for the analysis or consulting service.
Prior contact may be made through the channels enabled on the website: email, contact form, or telephone.
No service may be purchased directly through the website without having met this prerequisite.
If a purchase is made without prior contact and without agreement on dates and timelines, the order will be cancelled and a full refund will be issued using the same payment method, with no right to any additional compensation.
Likewise, the Provider may cancel any order whose content, terms, characteristics, delivery timelines, or start date do not match what was previously agreed in writing with the Client.
The cancellation will be communicated to the Client by prior written notice (email or other reliable means), stating the reason for the cancellation, and a full refund of the amount paid will likewise be issued.
6.1. Price and payment methods
Prices are stated in euros (€) and include VAT and any other applicable taxes.
Payment may be made by credit/debit card or bank transfer.
The Provider will not begin providing the service until payment has been effectively confirmed.
6.2. Service delivery
The Provider will begin providing the service within the agreed timeframe and under the conditions previously specified via WhatsApp or email.
The Client undertakes to provide all information and documentation necessary for the proper performance of the service. Failure to cooperate may result in delays or the impossibility of delivering the service, without generating liability for the Provider.
6.3. Right of withdrawal (consumers only)
In accordance with Articles 102 et seq. of the consolidated text of the General Law for the Defence of Consumers and Users, the Client shall have a period of 14 calendar days to withdraw from the purchase, unless the service has begun with the Client’s express consent before the end of that period.
If the Client has requested the immediate start of the service and subsequently exercises the right of withdrawal, they shall pay the proportional amount corresponding to the work effectively performed.
6.4. Warranties and liability
The Provider undertakes to perform the services with the diligence and professionalism appropriate to its activity, but does not guarantee specific results unless expressly stated in the individual contract.
The Provider shall not be liable for delays or breaches arising from force majeure or from the Client’s lack of cooperation.
6.5. Intellectual and industrial property
All reports, analyses, methodologies, presentations, and other materials delivered by the Provider are protected by intellectual property rights.
Unless expressly agreed otherwise, the Client obtains only a personal, non-exclusive license of use for the intended purposes, and reproduction, distribution, or modification is prohibited without the Provider’s written authorization.
6.6. Data protection
The processing of the Client’s personal data shall be governed by the website’s Privacy Policy, in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).
6.7. Applicable law and jurisdiction
These terms shall be governed and interpreted in accordance with Spanish law in matters not expressly provided herein. The PROVIDER and the USER agree to submit any dispute that may arise from the provision of the products or services under these Terms to the courts and tribunals of the USER’s place of residence.
If the USER’s place of residence is outside Spain, the PROVIDER and the USER expressly waive any other jurisdiction and submit to the Courts and Tribunals closest to the town of Puzol (Spain).
6.8. Complaints
Any complaint the USER deems appropriate will be handled as quickly as possible and may be submitted to the following contact details:
Postal: Avda. Corts Valencianes, 75 bajo izda, 46530 Puzol (Valencia, Spain)
Telephone: +34 665 911 457
Email: info@micolab.com
Online Dispute Resolution (ODR)
In accordance with Article 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for online dispute resolution between the USER and the PROVIDER, without the need to resort to courts of justice, through the intervention of a third party, called a dispute resolution body, which acts as an intermediary between both parties. This body is neutral and will engage in dialogue with both parties to reach an agreement, and may ultimately suggest and/or impose a solution to the dispute.
Link to the ODR platform: https://ec.europa.eu/consumers/odr/
6.9. Force majeure
The parties shall not be liable for any failure due to force majeure. The performance of the obligation shall be delayed until the force majeure situation ceases.
6.10. Severability
The USER may not assign, transfer, or convey the rights, responsibilities, and obligations contracted in the sale.
If any provision of these terms is considered null or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected in any way, nor shall they be modified in any manner.
The USER declares that they have read, understood, and accepted these General Terms and Conditions in their entirety.